Tramp Health

Introduction

These Terms and Conditions (“Terms”) govern the contract for membership of Tramp Health between you (the “Member”, “you”) and Tramp Health (Mayfair) Limited, a company incorporated in England and Wales with company number 17090455 and registered office at 36 Jermyn Street, London SW1Y 6DN (the “Club”, “we”, “us”, “our”).

By signing your membership application, completing online sign-up, or first using the Club’s facilities, you agree to be bound by these Terms together with the Club’s Member Health, Activity, Treatment & Wellness Acknowledgment, Privacy Policy, House Rules and (where applicable) Locker Terms of Use.

Nothing in these Terms limits any right you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Unfair Contract Terms Act 1977, the UK GDPR or any other applicable law. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

1. Definitions

• “Acknowledgment” — the Member Health, Activity, Treatment & Wellness Acknowledgment you accept on joining.
• “App” — the Tramp Health mobile and web application.
• “Joining Fee” — any one-off administrative fee payable on commencement, as set out in your Membership Pack.
• “Member” — a natural person aged 25 or over (or such lower age as the Club has agreed in writing) whose membership application has been accepted.
• “Membership Fee” — the recurring fee payable in respect of your membership tier, as set out in your Membership Pack and varied from time to time in accordance with these Terms.
• “Membership Pack” — the document or schedule provided to you on joining setting out your tier, fees, included benefits, guest pass entitlement and any tier-specific terms.
• “Minimum Term” — the initial 12-month period of membership, beginning on the Membership Start Date, during which membership cannot be cancelled save under clauses 7, 8, 13 or 26, or as required by law.
• “Membership Start Date” — the date stated in your Membership Pack.
• “Premises” — the Club’s premises at 3 Upper Grosvenor Street, Mayfair, London W1K 2LU and any other location the Club may operate from time to time.
• “Services” — the services made available at the Club, including fitness, classes, personal training, café, beauty and aesthetic, and (where the relevant tier applies) regulated medical and clinical services delivered by the Club’s qualified clinicians.

2. Membership Application & Acceptance

2.1 Membership is by application and is granted at the Club’s discretion. Submission of an application is an offer by you to enter into membership; a contract is formed only when we accept your application by issuing a written confirmation (electronic confirmation suffices).

2.2 You must provide accurate personal details, contact information, payment details and emergency-contact details, and a recent photograph. Entry to the Club will not be permitted without a registered member photograph.

2.3 You must keep your contact and payment details current. Notification of changes must be sent in writing (including by email) to membership@tramphealth.co.uk.

3. Eligibility

3.1 You must be at least 25 years old at the date of application, save where the Club has agreed in writing to admit you at a lower age.

3.2 Membership is personal to you. You may not allow any other person to use your membership, your access credentials or your guest entitlement, save in accordance with these Terms. Membership may only be transferred to another person in accordance with clause 3.4.

3.3 The Club reserves the right (acting reasonably) to refuse, decline to renew or revoke membership, including in cases of breach, conduct unsuitable for a private members’ environment, non-payment, non-disclosure of material information at application, or where the Club determines on clinical grounds that the Services would not be appropriate for you.

3.4 Transfer of Membership. Membership may not be transferred, assigned or reassigned to any other person save with the Club’s prior written approval. Any request to transfer membership must be made in writing to membership@tramphealth.co.uk and will be considered at the Club’s sole discretion. The Club may make any approval conditional on the proposed transferee meeting the eligibility requirements at clause 3.1, completing a membership application, satisfying identity and health-declaration requirements, and payment of an administration fee (as set out in the Membership Pack). Until any transfer is approved in writing by the Club, the original Member remains solely responsible for all obligations under these Terms, including payment of Membership Fees.

4. Term, Minimum Commitment and Renewal

4.1 Membership commences on the Membership Start Date and is subject to the Minimum Term — a minimum commitment period of twelve (12) consecutive months. Your membership agreement is a fixed-term contract for the Minimum Term. The Minimum Term reflects the bargain between you and the Club, including the rates set in your Membership Pack.

4.2 The option to pay by monthly Direct Debit or any other instalment method is provided solely as a payment convenience. It does not create a monthly rolling membership during the Minimum Term and does not give you a right to cancel before the end of the Minimum Term.

4.3 Except where a freeze is agreed under clause 9, Membership Fees are payable in full throughout the Minimum Term, regardless of how often you attend or use the Club’s facilities. Choosing not to attend, ceasing to use the Club, or cancelling your Direct Debit does not terminate your membership or release you from your obligation to pay Membership Fees for the Minimum Term.

4.4 At the end of the Minimum Term, membership continues on a rolling monthly basis until cancelled in accordance with clause 5.

4.5 Membership may be cancelled or terminated before the end of the Minimum Term only where expressly permitted under these Terms (including the cooling-off right at clause 8 and the rights at clauses 7, 13 and 26) or where required by applicable law. Any request for early termination must be made in writing to membership@tramphealth.co.uk and will be considered only in accordance with the Club’s cancellation policy; approval of any early termination request is entirely at the Club’s discretion unless otherwise required by law.

5. Cancellation by the Member (after the Minimum Term)

5.1 To cancel membership after the Minimum Term, you must give at least 30 calendar days’ written notice before the next billing date. Notice must be given by email to membership@tramphealth.co.uk.

5.2 We will acknowledge receipt of your cancellation notice in writing. Verbal cancellations cannot be accepted. The membership will end at the conclusion of the notice period; Membership Fees during the notice period remain payable.

5.3 You cannot cancel by email if your Direct Debit is not active; in that case, contact the Membership Team to bring your account current first.

6. Joining Fee, Membership Fees & Other Charges

6.1 Joining Fee. Any Joining Fee is payable on commencement and is non-refundable save under clause 8 or where required by law.

6.2 Membership Fees. Monthly Membership Fees are payable in advance on the 1st of each calendar month by Direct Debit. Annual prepayment is available as set out in your Membership Pack; the full annual amount is payable before the Membership Start Date. Membership Fees are payable in full for the duration of the Minimum Term (see clause 4).

6.3 Treatment and Service Fees. Aesthetic, beauty, clinical, IV-therapy, personal-training, prescribing and diagnostic services are charged in addition to the Membership Fee at the rates published from time to time. Fees are confirmed at consultation and payable at point of service unless otherwise agreed.

6.4 Failed or missed payment. If any Direct Debit or other membership payment is declined, returned unpaid or otherwise fails, you must provide a valid alternative payment method or settle the outstanding balance within seven (7) days of notification. We may charge a reasonable administration fee of £15 for each failed payment to cover our administrative and banking costs.

6.5 Suspension for non-payment. If your account remains unpaid after the period in clause 6.4, we may suspend your membership and deny access to all facilities and Services until all outstanding amounts have been paid in full. Suspension does not cancel or terminate your membership and does not affect your obligation to pay all Membership Fees due during the Minimum Term. If non-payment continues for more than 30 days following written notice, we may terminate your membership, and any unpaid balance for the remainder of the Minimum Term shall fall due immediately as a debt.

6.6 Outstanding sums. You remain liable for all Membership Fees falling due during the Minimum Term. We reserve the right to recover any unpaid Membership Fees, administration charges, any interest permitted by law, court fees and other recoverable enforcement costs through legal proceedings or by instructing a debt recovery agency where appropriate.

6.7 Direct Debit Guarantee. Direct Debits are protected by the Direct Debit Guarantee. You may amend or cancel your Direct Debit Instruction at any time by contacting your bank, but doing so will not, of itself, terminate your contractual obligation to pay Membership Fees.

6.8 Tramp Member Preferential Rate. As an active Tramp member, you are entitled to a preferential Tramp Health membership rate, subject to a minimum 12-month commitment. Please note that if your Tramp membership is cancelled, expires or is not renewed, your Tramp Health membership will automatically continue at the prevailing standalone Tramp Health membership rate in effect at that time, unless cancelled in accordance with the membership terms.

6.9 No Refunds for Unused Membership. Save as expressly provided in these Terms (including clauses 7.2, 8.4 and 13.1) or as required by law, Membership Fees are non-refundable, including in respect of any unused portion of your membership or any Services you have not used.

7. Annual Fee Review

7.1 Membership Fees are reviewed annually, ordinarily on 1 January. We will give you at least one calendar month’s prior written notice of any change to your Membership Fee.

7.2 If a Membership Fee increase is proposed during the Minimum Term, you may, by written notice within 30 days of receipt of our notice, terminate the membership without further charge. Any sums prepaid in respect of the period after termination will be refunded on a pro-rata basis.

8. Cooling-Off Right (Consumer Contracts Regulations 2013)

8.1 Where you have entered into membership at a distance (for example online or via the App) or off the Premises, you have a statutory right to cancel within 14 days of the date of conclusion of the contract, without giving any reason.

8.2 To exercise the right, send a clear statement of cancellation to membership@tramphealth.co.uk before the 14-day period expires. You may use the cancellation form in the App.

8.3 If you have used Services within the cooling-off period, you must pay a reasonable amount in proportion to the Services used up to the moment of cancellation.

8.4 Refunds will be made within 14 days of receipt of the cancellation notice, using the same payment method as the original payment.

9. Freezing Membership

9.1 You may request to freeze your membership for medical or other reasonable grounds. Freezing is at the sole discretion of the Club.

9.2 Freezing is not available:

• during the first full calendar month of membership;
• where Membership Fees are not current; or
• in conjunction with simultaneous use of guest passes.

9.3 A reduced “freeze fee” (as set out in the Membership Pack) may apply during the freeze period to retain your account, locker (if any) and member number.

10. Suspension and Termination by the Club

10.1 The Club may, acting reasonably, suspend or terminate your membership without refund and without notice where:

• you are in material breach of these Terms, the House Rules, the Acknowledgment or the Privacy Policy;
• your conduct is unsafe, abusive, threatening, harassing or unlawful, or risks the safety, dignity or enjoyment of other members, guests or staff;
• you bring or use alcohol (other than alcohol provided by the Club), recreational drugs or unlawful substances on the Premises, or attend in an intoxicated state in a manner that poses a risk;
• you remove Club property from the Premises without authorisation;
• you photograph, film or record other members or staff in breach of clause 17; or
• payment is not maintained as required by clauses 4 and 6.

10.2 Termination under this clause does not entitle you to any refund of Membership Fees, save as required by law.

10.3 Private Members’ Club Discretion. As a private members’ club, membership is a privilege and not a right. The Club reserves the right, acting reasonably and in good faith, to suspend, terminate, or decline to renew any membership where, in its absolute discretion, it considers that continued membership is not in the best interests of the Club, its members, guests, staff, reputation, values, culture, or operation.

The Club shall not be obliged to provide detailed reasons for any such decision, except where required by applicable law. Unless otherwise required by law, termination under this clause shall not entitle the Member to any refund of Membership Fees or other charges already due or paid.

11. Use of Facilities and Services

11.1 The Club’s opening hours are fixed by the Club and may change without prior notice. The Club may close all or part of the Premises, with or without notice, for repairs, maintenance, redecoration, private events, public holidays, or to facilitate the Services.

11.2 You acknowledge that:

• use of fitness areas and other facilities is at your own risk and under your own medical advice (subject to clauses 24 and 25);
• you are responsible for ensuring you are physically and medically capable of undertaking any activity (the Acknowledgment governs your health declaration and ongoing disclosure obligations);
• you must follow all reasonable instructions given by Club staff, instructors, practitioners and clinicians; and
• the Club may decline or cease delivery of any activity or treatment on safety, capacity or clinical grounds.

11.3 Personal training. Personal training within the Premises may be delivered only by Club staff or by a third party expressly nominated by the Club. Engaging an external personal trainer to operate within the Premises is not permitted.

11.4 Class arrival. Members must arrive at least 10 minutes before the scheduled start of any class or appointment. Instructors may refuse entry to late arrivals and may ask any member to leave a class where their or another’s safety or enjoyment is in jeopardy.

12. Bookings, Cancellations and No-Shows

12.1 Bookings are subject to availability and are confirmed on a first-come, first-served basis.

12.2 Scope of cancellation fees. Cancellation fees apply only to paid services. Group classes, studio sessions and other facilities included in your membership tier do not attract a cancellation fee, although the Club may operate a fair-use policy and may restrict booking privileges where repeated late cancellations or no-shows occur.

12.3 48-hour notice — paid clinician, practitioner, trainer and nutritionist appointments. To avoid a fee or charge, you must give at least 48 hours’ notice of cancellation or rescheduling for any paid appointment, including (without limitation):

• personal training;
• nutrition consultations and follow-ups;
• beauty and aesthetic treatments (facials, dermaplaning, peels, microneedling, Tixel, lasers, IPL, RF, micro-infusion, exosomes, vessel cautery, EmFace/EmFusion);
• clinical and medical appointments (GP consultations, prescribing reviews);
• IV and intramuscular therapy;
• diagnostic services (blood draws, gut microbiome, food intolerance, hormonal panels, CGM fittings, genomic, methylation and telomere testing); and
• neurostimulation (ExoMind/ExoTMS).

12.4 24-hour notice — recovery-room bookings. To avoid a fee or charge, you must give at least 24 hours’ notice of cancellation or rescheduling for recovery-room bookings, including (without limitation):

• infrared sauna;
• red light therapy bed;
• hyperbaric chamber;
• hydrogen inhalation therapy; and
• light therapy helmet.

12.5 No-shows and late cancellations. Cancellations within the applicable notice period, and no-shows, may be charged the full price of the booked service. Where the service is part of a prepaid course, the relevant session may be deducted from the course count.

12.6 Cancellation by the Club. The Club may cancel or reschedule any booking where reasonably necessary, including for clinical, safety, capacity or operational reasons. You will be notified promptly and (where applicable) offered an alternative or a refund of any amount prepaid in respect of the cancelled session.

13. Termination on Closure or Material Disruption

13.1 If the Club permanently closes the Premises and is unable to provide alternative comparable facilities within Greater London, you may terminate your membership on written notice and receive a refund of any sums prepaid in respect of the period after termination, on a pro-rata basis.

13.2 Temporary closures or short-term disruptions (including for refurbishment, public holidays or external events) do not entitle you to a refund or to terminate, but the Club will use reasonable efforts to minimise disruption and (where the disruption is material) to provide a fair compensatory adjustment.

14. Medical, Aesthetic & Clinical Services

14.1 Where you elect to receive medical, aesthetic, clinical, neurostimulation, energy-based, parenteral or diagnostic services, those Services are governed by:

• these Terms;
• the Acknowledgment;
• a procedure-specific written informed consent that you sign at each appointment after a medical-history and contraindication review with a qualified clinician or practitioner; and
• the Privacy Policy in respect of any clinical-records data.

14.2 The procedure-specific consent prevails over these Terms in respect of the procedure to which it relates.

14.3 Clinical services are provided by the Club under its clinical governance and regulatory registrations. Members continue to be responsible for keeping their NHS GP informed of any clinically significant findings.

15. Café, Food & Beverage

15.1 The Club operates a café. Only food and beverages purchased from the Club’s café may be consumed on the Premises. External food and drink (other than water in unopened, sealed containers, or items required for medical reasons) may not be brought onto the Premises.

15.2 You are responsible for informing café staff of any allergies, intolerances, dietary requirements or medication interactions before ordering. The café is not an allergen-free environment.

15.3 No alcoholic beverages or drugs of any kind may be brought onto the Premises by Members or guests. Alcohol may be served by the Club only in accordance with its licensing and house policies.

16. House Rules and Conduct

16.1 You agree to abide by the House Rules as posted at the Premises and notified to you from time to time, including:

• proper attire, including clean and appropriate footwear at all times in fitness areas;
• grip socks are mandatory in all Pilates classes for safety and hygiene;
• shower before entering wet areas (steam room, sauna, plunge pool);
• no pets are allowed on the Premises;
• no smoking or vaping anywhere on the Premises;
• no loud or abusive language;
• workout areas to be kept clean, with equipment returned to the correct location;
• towels, robes, toiletries and other Club property are provided for use on the Premises only and must not be removed; and
• no professional photography or videography equipment is permitted.

16.2 Repeated or material breach of the House Rules may lead to suspension or termination of membership under clause 10.

17. Photography, Filming and Members’ Privacy

17.1 You may take discreet photographs in non-private areas of the Premises only where no other member or staff is identifiable in the image. Photography or filming of any other person on the Premises without their express consent is prohibited.

17.2 Photography and filming are strictly prohibited in changing rooms, showers, wet areas, treatment rooms, consultation rooms and any clinical-services area.

17.3 Where the Club undertakes or permits photography or filming for marketing, editorial or social-media purposes, reasonable advance notice will be given and you may decline to be featured.

17.4 The Club may require deletion of any unauthorised content and enforce this clause through suspension or termination of membership.

18. CCTV

For the safety and security of staff, members and guests, closed-circuit cameras (including audio capture in certain concierge areas, but excluding changing rooms, showers, wet areas, treatment rooms and consultation rooms) operate throughout the Club. Footage is processed in accordance with our Privacy Policy. Any unlawful activity captured on CCTV may be reviewed and may form the basis of legal action.

19. Guests

19.1 Members may bring guests using the 10 guest passes allocated within their package. Additional passes may be purchased subject to availability and tier rules.

19.2 The Club may impose seasonal or capacity-based restrictions on guest pass usage.

19.3 All guests must:

• be accompanied by an existing Member at all times during the visit;
• be at least 18 years old;
• register at the welcome desk on arrival, presenting valid photographic identification; and
• comply with these Terms, the Acknowledgment and the House Rules.

19.4 The Member is responsible for ensuring their guests are aware of, and comply with, these Terms and the House Rules. The Member is liable for any damage caused by their guest and for any breach by the guest as if it had been caused by the Member.

19.5 The Club may refuse admission to any guest, at its discretion, without giving reasons.

20. Lockers, Personal Property and Valuables

20.1 Lockers are made available subject to availability and (in the case of rented lockers) the Locker Terms of Use, which apply in addition to these Terms and prevail in respect of locker use.

20.2 You are responsible for your personal belongings while on the Premises. The Club provides reasonable security measures, but does not accept responsibility for loss of or damage to personal property save where caused by our negligence or breach of statutory duty.

20.3 You are advised not to bring high-value items, large sums of cash, jewellery or important documents onto the Premises.

21. Member Communications & Data

21.1 We will communicate with you by email, App notification, post or telephone using the contact details you provide. You may set communication preferences within the App.

21.2 Your personal data is processed in accordance with our Privacy Policy. Health, clinical and special-category data are processed under the explicit consent recorded in the Acknowledgment.

22. Intellectual Property

22.1 All content provided by the Club — including the Tramp Health name, logo, branding, training programmes, treatment protocols, App content, and written materials — is the intellectual property of the Club or its licensors and is protected by law.

22.2 You may use the App and Club content for personal, non-commercial purposes connected with your membership. You may not reproduce, distribute, modify, publicly display or create derivative works without our prior written permission.

23. Statutory Rights of the Member

23.1 You have statutory rights under the Consumer Rights Act 2015, including the right to expect Services to be performed with reasonable care and skill (s.49). Nothing in these Terms diminishes those rights.

23.2 If you consider that any Service has not met that standard, you may notify the Club in writing under clause 28; we will investigate and provide an appropriate remedy.

24. Limitation of Liability

24.1 To the maximum extent permitted by law, and subject always to clause 25:

• we shall not be liable for any loss arising from a Member’s failure to disclose a relevant medical condition, contraindication or medication, failure to follow instructions, or misuse of equipment, facilities or treatments;
• we shall not be liable for indirect, consequential or special losses, or for loss of profit, revenue, opportunity or anticipated savings; and
• our aggregate liability arising in connection with your membership in any 12-month period shall not exceed the Membership Fees and treatment fees paid by you to us in that period, save in respect of liability that cannot lawfully be limited.

24.2 We are not liable for any failure or delay in performing our obligations to the extent that such failure or delay is caused by an event beyond our reasonable control (a “Force Majeure Event”), including without limitation acts of God, fire, flood, severe weather, epidemic, pandemic, public-health restrictions, civil disturbance, industrial action, utility failure or interruption to telecommunications.

25. Statutory Rights Preserved

Nothing in these Terms, the Acknowledgment, the House Rules, the Privacy Policy or the Locker Terms of Use:

• excludes or limits our liability for death or personal injury caused by our negligence;
• excludes or limits our liability for fraud or fraudulent misrepresentation;
• excludes or limits any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977 or any other applicable law; or
• affects your statutory rights as a consumer or as a patient receiving regulated healthcare in England.

26. Variation of these Terms

26.1 We may amend these Terms from time to time:

• to reflect changes in law or regulatory requirement;
• to reflect changes in our Services or operating model; or
• for any other reason where the change is fair and reasonable.

26.2 We will give you at least 30 days’ written notice of any material amendment. If a material amendment is materially detrimental to you, you may terminate your membership during the notice period without further charge, on written notice to membership@tramphealth.co.uk.

26.3 Minor changes (clarifications, typographical corrections or changes that are not detrimental) take effect immediately on posting in the App or at the Premises.

27. Notices

27.1 Notices to the Club must be in writing and may be sent:

• by email to membership@tramphealth.co.uk; or
• by post to Tramp Health (Mayfair) Limited, 36 Jermyn Street, London SW1Y 6DN.

27.2 Notices to the Member will be sent to the email address or postal address registered with the Club. It is the Member’s responsibility to keep these details current.

28. Complaints

28.1 If you have a complaint, please raise it as soon as possible with the Membership Team in writing at membership@tramphealth.co.uk. We will acknowledge receipt within 5 working days and aim to provide a substantive response within 20 working days.

28.2 Clinical complaints will be handled in accordance with the Club’s clinical governance and regulatory obligations.

28.3 If you are not satisfied with our response, you may have the right to refer your complaint to the relevant ombudsman or regulator (for example, the Information Commissioner’s Office in respect of data protection matters at ico.org.uk, or the Care Quality Commission in respect of regulated healthcare at cqc.org.uk).

29. Assignment

29.1 You may not assign, transfer or sub-licence any of your rights or obligations under these Terms without our prior written consent.

29.2 We may assign or transfer our rights and obligations on written notice to you, provided that your rights under these Terms are not adversely affected.

30. Third Party Rights

A person who is not a party to the membership contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

31. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force.

32. Entire Agreement

These Terms, together with the Acknowledgment, the Privacy Policy, the House Rules, the Locker Terms of Use (where applicable), the Membership Pack and any procedure-specific consent, constitute the entire agreement between you and the Club in respect of your membership and supersede any prior arrangement, representation or understanding.

33. Member Confirmation

By completing your membership application, you confirm that:

• you have read and understood these Terms and Conditions;
• you understand that you are entering into a legally binding twelve (12) month membership agreement;
• you agree to remain responsible for all Membership Fees due throughout the Minimum Term; and
• you understand that cancelling your Direct Debit or ceasing to use the Club does not end your contractual obligations.

34. Governing Law and Jurisdiction

34.1 These Terms are governed by the laws of England and Wales.

34.2 The courts of England and Wales have exclusive jurisdiction in respect of any dispute, save that nothing in this clause deprives you of any consumer protection that would otherwise apply where you reside elsewhere in the United Kingdom.

35. Contact

• Email (general, membership, privacy, complaints): membership@tramphealth.co.uk
• Trading address: 3 Upper Grosvenor Street, Mayfair, London W1K 2LU
• Registered office: Tramp Health (Mayfair) Limited, 36 Jermyn Street, London SW1Y 6DN, United Kingdom

Company number: 17090455 (registered in England and Wales)